Commercial application developers frequently open their application to beta testers before making available a release version. ECM systems developed in-house likewise require rigourous and ongoing testing in a real-world environment. This poses a serious challenge since one of the most difficult aspects of an ECM development is overcoming user resistance. Employees exposed to an incomplete or buggy system will feel as if they're being used as guinea pigs to work out excessive bugs in a poorly developed system. Their dissatisfaction will inevitably be transmitted to other users so that, even once the bugs have been eliminated, the application will be ill received by the general user population, hampering the effectiveness of the system. Some users may even seek covert ways to circumvent the system or return to old ways of working. In contrast, a professionally developed pre-packaged system will have already had the majority of bugs found and eliminated before being exposed to users.
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